Strategy

the Indietech methodology

PROCESS BASED
ACCOUNTABILITY
TRANSPARENCY
PROVEN STRATEGIES
DOCUMENTED
MEASURED
HOLISTIC BUSINESS ANALYSIS
CHANGE MANAGEMENT
COMPREHENSIVE TRAINING (online or classroom style)
EXPERIENCED TECHNICIANS, CONSULTANTS & DESIGNERS

We believe a well-oiled project is one step closer to being a successful project... And we don't cut corners. Our overall methodology is process based. This means that every individual involved with an Indietech project is aware of his or her responsibilities and goals. We believe that this transparency and accountability allows both parties to understand their involvement in the project clearly... These two factors are a great catalyst to achieving the desired results.

Every new project, whether it be for a website or a CRM database implementation, starts with a primary analysis session. We take a holistic approach to these business analysis sessions so that we can understand your business objectives clearly. Goals, objectives, successes, pains, strategies, policies, must all be considered that we can offer sturdy technical advice that we stand by.

Analysis workshops

We offer a free 2 hour 'primary analysis session' to all new customers (larger projects can require much more in-depth study of a business) to ensure that the project is well planned and executed.

As an example, a recent CRM database implementation required 2 x half-day analysis sessions with the Director of Sales. Throughout the session we defined the goals and objectives, successes and pains, strategies and processes that would provide us with a roadmap for both a seamless CRM implementation project a well-run sales/marketing team.

Project & analysis documentation

At the conclusion of the analysis sessions, a detailed analysis document may be written to ensure that all factors pertaining to the project are in writing. This document is constantly referred to as a roadmap throughout the project. The businesses that invest in this service find value in this document above and beyond the scope of the project.

Comprehensive planning documentation is critical to the success of technical projects. It ensures that both parties are aware of the scope of the project and also allows us to ensure that individuals who are involved with the project are accountable... this includes all Indietech staff, of course!

Change management

Prior to the introduction or modification of any system or process, a change management strategy must be detailed. A high percentage of technical projects fail due to the lack of consideration given to how users will be affected by new systems or processes. We take it upon ourselves to ensure that EVERY user is aware of the benefits of a new system/process.

Training

Because we offer systems that allow you to take control of your online campaigns, we offer user training. We want you to get the best value out of the systems we introduce into your business. Thus, we see good training as critical.

We have extremely experienced technical trainers that know how to provide comprehensive user training in plain English. Even for smaller projects, it is vital that each individual who has any interaction with the new systems is well versed in the functions of the new system.

As a prerequisite, the systems that we implement also have huge volumes of online training content and technical resources. For example, Business Catalyst offers free online training videos to new users and has a brilliant online help system. Infusionsoft's help system is very much on par.

Testing phases

Our Indietech technicians perform rigorous testing on all new systems. When working with websites, we ensure that all code is W3C approved (where possible).

Systems deployment

Using experienced technicians, we deploy all our systems with care and attention to detail. Whilst we enjoy getting the job done quickly within the allocated timeframe, we are perfectionists and will work hard to ensure that everything is just right.

Review

The review process allows both parties to consider any faults that need to be corrected or improvements that need to be made. Using our original scoping document, both parties can ascertain the success of the entire project. If you are not pleased with the overall project, then neither are we!